General Information About Our Facility

Office Hours

Our office hours: 7:30-5:00 Monday through Friday. Doors open at 7:15 AM. The office is open through the lunch hour.

Phone Hours

Phones are answered from 8 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m. Phones are very busy at the beginning of each shift and on Mondays and Fridays. If you call at other times, your wait will be shorter.

Appointment Information

Patient appointments are scheduled Monday through Friday from 7:30 a.m. to 5:00 p.m. depending on the provider you are seeing.

We make every attempt to stay on time, but each patient is given the time that is needed to address their medical problems. If you arrive 15 minutes or more late for your appointment, we may need to reschedule as you have missed your appointment. We know that your time is valuable and make every effort to be on time for your appointment. Unfortunately, medical practices can't always anticipate the needs of the patient until they have been evaluated by the provider, making it difficult for the provider to stay on time. Our phone schedulers base appointment times on the reason you are coming in for; if you list the reasons for your visit when you are scheduling, we will be able to manage the providers time more effectively.

Appointment Cancellations:

If you are unable to keep your appointment, please call the office as soon as possible. If you do not call to cancel your appointment at least two hours prior to the scheduled time, are 15 minutes late for your appointment or miss your appointment, you will be charged a $30.00 no show fee. There is a cancellation line available to leave a message after hours. Please listen to the entire recording for this option, (not option 1).

New Patients:

Please arrive 15-30 (as instructed) minutes before your appointment time to register. If you are a new patient, and do not arrive 15-30 minutes early, you may be asked to reschedule.

Phone Calls:

Phones are answered from 8 a.m. to 4:30 p.m. Lunch is from 12 to 1 p.m.. Phones are very busy at the beginning of each shift, and on Mondays and Fridays. If you call at other times, your wait will normally be shorter.


Messages may be left for the Medical Assistant or Provider. These calls are prioritized and returned at the end of the day, after the patient visits are completed as time permits. The provider may have the Medical Assistant return your call.

Payment and Insurance:

We accept most major insurances with the exception of AHCCCS. As a courtesy, we will bill your insurance after your portion is paid. We collect all copayments at check in and co-insurance at check out. We accept Visa, MasterCard, Discover and American Express in addition to cash and checks (with drivers license). We are not an AHCCCS provider. We cannot see patients who have AHCCCS.

After Hours:

If you are having a life threatening emergency, call 911 or go to your nearest hospital. The Emergency Room doctor on duty will begin treatment and contact the provider who is on call. Narcotics are not refilled on the weekends or evenings. Routine medical care, like referrals, medication refills, and general questions, is conducted during regular business hours only.

If you have an urgent problem after office hours, you may call the office. Listen to the prompts to choose the correct specialty. Please use this option only if your concern can not wait until routine office hours. You are calling a provider during their time off from the office, so please be respectful of their time.

Test Results:

We will call you with abnormal results. At times, the providers may feel it is necessary for you to come back to go over your results. We do call with all results. If you have not heard from our office after two weeks, please contact the office for your results.


Referrals are done upon request within 5 days of the patient's appointment with a providers approval. If you have not been seen for the concern by one of our providers, please schedule an appointment here in the office. When requesting a referral, please have the appointment date, time, physician's name and phone number available. Our Referral Coordinators take calls between 8 and 4:30 Monday through Friday. If you reach the recording, please leave this information on the voice mail. They will contact you only if they have questions. Otherwise, the referral form and records will be forwarded to your specialists' office via fax.

Medical Records:

Records are confidential and will not be released to anyone except coordinating providers without your consent. If you would like your records released, you must sign a consent form. This excludes any releases required by law. If you need a copy of your records for personal use or for insurance use, there is a charge for this. There is not a charge for records forwarded to another providers office.

Prescription Refills:

Many providers in our office time your refills with your return visits. If you are due for an office visit, please call to make an appointment.

For refills, please contact your pharmacy, who will request the medication from our office. It is not necessary to call the office unless your pharmacy tells you there is a problem. Refills may take up to 3 days to process, so please plan appropriately. If you need a written prescription from the office, please call in at least 3 business days prior to running out of your medication. If you are requesting a new medication, you will need to make an appointment.

Policy for Mail in Prescriptions:

This applies to companies like Medco, Express Scripts, Prescription Solutions, Cigna Tel-drug, Walgreen’s Mail Service, Caremark, etc. If you need a prescription written for a three month supply, please request this at your office visit. We will also provide scripts for a short term supply*, if requested at the time of service, to cover until you are able to receive the scripts from the mail-in facility.

Sonoran Medical Centers will provide scripts for three month supply of medications that patients may use for mail-in pharmacies.

If there is a problem with the prescription, the pharmacy will notify you. We will work with you to provide the information necessary for your pharmacy to correct the problem. If prior authorization is required, we will submit the prior authorization.

Patients who are on maintenance medications need to ensure that you are returning to the office in a timely manner to allow for submissions to your mail-in pharmacy. The mail-in process is sometimes slow. This delay may result in paying out of pocket to obtain medications at your local pharmacy.

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